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Archive for the ‘Tourism’ Category

Destinations on Twitter – Ranking Dec 08

Sunday, January 4th, 2009

Another month has ended – time to see which new destination have started using Twitter and time to again rank all destinations we could find on Twitter.

 

Queen Anne of Chicagoland was able to defend the Nr. 1 position, picking up over 300 new followers in December alone. VisitChicago and BaltimoreMD both have now more than 1,000 followers. But other are catching up, @paadventure is closing the gap very fast.

We added 21 new destinations to our Twitter list. VisitMesa made a very impressive entry capturing the Nr. 20 spot on the list. More detailed analysis of the data in the next days.

 

Destination  

Twitter name

Rank Dec 08 Rank Change Dec. vs. Nov TwitterGrade 12/31/2008 Followers 12/31/2008 Following 12/31/2008 Updates 12/31/2008
VisitChicago 1 0 99.3 1272 1642 516
BaltimoreMD 2 0 99.1 1157 2688 759
visitphilly 3 1 99 856 1075 1032
lehighvalleypa 4 3 98.9 852 1513 551
ExpCols 5 -2 98.8 705 668 1863
ArizonaTourism 6 -1 98.8 670 385 348
paadventure 7 3 98.7 841 1152 221
TravelOregon 8 -2 98.7 646 621 883
SpringfieldCVB 9 0 98.1 573 594 267
PositivelyCleve 10 4 97.9 748 1250 396
MeetMinneapolis 11 0 97.4 476 394 180
enjoyillinois 12 0 97.3 482 607 235
ScottsdaleAZ 13 5 96.5 420 485 114
ashevilletravel 14 -6 96.3 332 274 423
renotahoe 15 -2 96 337 197 82
VisitIndiana 16 0 95.3 257 169 487
ColumbiaSC 17 0 95 330 604 151
UtahStateParks 18 -3 94 322 531 47
visitflorida 19 10 94 280 342 411
VisitMesa 20   94 280 396 166
discover_la 21 -1 94 246 337 325
travelnevada 22 0 94 237 183 104
InsideSonoma 23 -2 94 189 39 372
VermontTourism 24 1 93 204 135 66
Hillsborough 25 -6 93 195 217 251
VisitNH 26 -3 93 195 124 101
ColumbiaMOCVB 27 7 92 205 295 157
whatcomcounty 28 5 92 197 257 168
VisitVirginia 29 -5 92 167 104 124
GalvestonIsland 30   91 220 238 421
GrandRapidsCVB 31 21 91 185 244 67
flee2thecleve 32 7 91 183 200 166
visitmilwaukee 33 4 91 160 36 9
visitfingerlake 34 -7 91 129 117 413
VisitFlagstaff 35 -5 91 128 43 140
TravelPortland 36 38 90 226 269 126
VisitFairfax 37 6 90 175 282 93
choosechicago 38   90 136 122 34
PensacolaCVB 39 -13 89 123 95 104
VisitMissouri 40 -8 89 114 46 31
WilliamsportPA 41 -3 88 219 405 10
BattleCreekCVB 42 -11 88 134 192 34
AnnArborAreaCVB 43 -7 88 111 97 139
FortSmithCVB 44 -3 88 99 77 203
chicagonorthsub 45   87 121 158 18
visitkc 46 -1 87 113 39 56
VisitVF 47 -19 87 112 108 19
fargomoorhead 48 -2 87 109 141 72
VaBeachCVB 49 -14 87 102 49 21
insidealaska 50 -2 86 71 30 146
WCVA 51 -11 85 118 132 84
chicagonw 52   85 107 143 25
chattanoogafun 53 -6 85 76 5 20
ShastaCascade 54 -10 84 97 360 87
westhollywood 55   84 84 9 21
VisitIdaho 56   83 74 11 70
gorockford 57   83 71 63 264
Calistoga 58 -16 83 56 23 180
VisitJacksonMI 59 -10 82 80 79 8
VisitDetroit 60 -7 80 54 36 21
AlpharettaCVB 61 -11 79 53 21 25
southernoregon 62 10 78 72 83 8
LansingCVB 63 -12 78 48 8 5
ChicagoNShore 64   77 70 83 8
VisitBtown 65   76 49 14 39
Clarksville_CVB 66 -5 76 46 31 5
HarborCountry 67 -7 75 56 51 17
VisitOakPark 68   75 50 19 6
SantaRosaCVB 69 -14 73 37 24 24
Stockton_CVB 70 -7 73 34 3 12
Lislecvb 71   71 49 58 4
StCharlesIL 72   71 40 19 2
ecacvb 73 -11 70 36 8 9
PadreDude 74 -20 69 42 53 37
MendocinoCounty 75 -18 69 29 6 6
BenzieCounty 76 -18 68 28 14 6
ILMICanal 77   67 34 22 9
DestWorcester 78   66 32 27 47
HeritageCVB 79   65 33 30 10
GenevaIL 80   65 29 10 3
VisitGrayling 81 -10 65 26 17 16
SouthHaven_CVB 82 -15 62 19 3 9
LakeCoCVB 83   61 26 17 14
MyVancouver 84 -18 61 24 7 8
ButteCo 85 -16 60 20 9 3
Visit_Madison 86   59 22 2 0
visitbigrapids 87 -17 57 17 6 4
Ypsilanti 88 -23 56 20 8 13
BayCityMichigan 89 -30 54 18 5 5
HollandAreaCVB 90 -22 54 18 4 3
WarrenCountyOH 91 -11 51 17 7 2
AnaheimOC 92 -19 51 12 1 1
AshevilleCVB 93 -18 49 19 0 0
Flagstaff_CVB 94 -16 46 17 0 0
VisitAlton 95   46 14 9 5
Lenawee_Fun 96 -20 42 17 0 7
MeetInSaltlake 97 -18 36 8 3 8
kingsportcvb 98 -21 30 12 0 0
IowaTourism 99 -16 19 4 0 1
MiamiandBeaches 100   9 2 3 3
TriValleyCVB 101 -45 6 0 0 0
SaultCVB 102 -21 6 0 0 0
ClareCountyCVB 103 -39 0 0 0 0
NorfolkCVB 104 -22 0 0 0 0
brandingmontana 105 -21 0 0 0 0
WMTA1917 106 -21 0 0 0 0

As usual please let us know which destination we are missing. Leave a comment on the blog or D us on Twitter @coldinpdx or @ariannap.

And please do not forget to participate in the survey about tourism organizations and social media. 10 minutes is all it takes, results will be shared with all participants. Click here for the survey.

Australia or Tasmania – which one is bigger?

Tuesday, December 2nd, 2008

Last week the fake Tourism Milwaukee clip on YouTube lead to a whole debate on Twitter about real and fake destination videos.

Time to look deeper into the mysterious world of destination videos. And what timing! Tourism Australia, a national tourism organization with slightly deeper pockets, just launched a new destination video titled – how appropriate – “Australia”. You will not (primarily) find it on YouTube but rather playing in the movie theatre closest to you.

All jokes aside: while Tourism Australia did of course not commission a 130 million dollar movie with Nicole Kidman as a marketing piece, they did align their whole new marketing strategy with the movie. The hope is to have the same benefits New Zealand had with “Lord of the Rings”.

They even went as far as to ask Baz Luhrman – the director of the movie – to shoot several inspirational trailers (which also can be found on YouTube) that use some of the themes of the movie. Cost for the campaign: 26 million dollars. The entire Tourism Australia website also got a makeover to match the new campaign (not all an improvement in my opinion, the site is now very text-heavy).

So a lot is riding for Tourism Australia on the success of “Australia”.

But now comes the fun part: all of Australia is taking the movie very serious. All of Australia? No, a tiny state in the South of Australia is daring to make fun of it!

Have a look at: “Tasmania – Bigger than Australia”.

Great idea, great execution. Have a look at the details on the website like the footer or the clip of the director talking about the stunt scenes. Somebody had fun with this project!

And of course the main video is on YouTube – over 40,000 views in less than 2 weeks is not too shabby.

But wait, it gets even better: over 100 people left comments on the video. Have a look here and be surprised / shocked / embarrassed how passionate/angry people get about this spoof and Tasmania claiming to be “bigger than Australia”. And be warned: some of the comments are NSFW, but I guess that is just how Aussies and Tassies are.

So my questions for you: what do you think of Tourism Australia basing it’s marketing strategy almost entirely on “Australia”? Do you think “Tasmania” is bigger than “Australia”? What about the comments about Tasmania on YouTube? Does this type of engagement help or hurt?

Destination Twitter Ranking Nov 08

Monday, December 1st, 2008

Another month has passed and so it is time again to publish our list of US destinations on Twitter. Did Baltimore manage to get to over 1,000 followers? Did VisitChicago continue it’s drive to the top of the list? Who moves up the list, who drops down? Will any newcomer manage to go straight into the Top 10?

We will publish a more detailed look at the top DMOs in the next days with some very interesting insights into e.g. conversations, followers vs. following, frequency of updates etc.

And then of course we are looking forward to see the results for end of December? Will VisitChicago defend the Nr. 1 spot or will Baltimore take it back? Will Columbus leverage the social media training the staff got or will Philadelphia use the power of it’s more than 700 followers? With the Top 4 so close together this could turn into a friendly competition that will make any football and baseball rivalry look really boring.

 

Here are the answers for November and some explanations about the table:

We use TwitterGrader to rank all US destinations that we could find on Twitter. We only list Twitter accounts are are (or at least look to be) “official”, e.g. we do not list accounts from individual DMO employees. 

The change in ranking we only show for destinations that we have tracked for at least 2 months.

As always please let us know if we are missing any destinations.

 

Destination City / State Rank Nov 08 Twitter Grade 11/30 Followers 11/30 Following 11/30 Updates 11/30 Rank Change
VisitChicago Chicago, IL 1 98.7 953 1131 280 1
BaltimoreMD Baltimore, MD 2 98.5 1011 2748 556 -1
ExpCols Columbus, OH 3 98.3 599 388 1487 1
visitphilly Philadelphia, PA 4 98.1 710 930 859 -1
ArizonaTourism Arizona 5 96.9 505 324 261 0
TravelOregon Oregon 6 96.1 435 351 661 0
lehighvalleypa Lehigh Valley, PA 7 95.9 545 1001 316  
ashevilletravel Asheville, NC 8 93 279 230 373 -1
SpringfieldCVB Springfield, MO 9 93 344 333 78 32
paadventure Pennsylvania 10 93 350 596 109  
MeetMinneapolis Minneapolis, MN 11 92 332 341 117 -3
enjoyillinois Illinois 12 91 273 366 139 2
renotahoe Reno / Tahoe, NV 13 90 239 140 49 -2
PositivelyCleve Cleveland, OH 14 90 356 597 206  
UtahStateParks Utah State Parks 15 89 280 532 45 -5
VisitIndiana Indiana 16 89 173 121 364 -1
ColumbiaSC Columbia, SC 17 88 251 426 123 -8
ScottsdaleAZ Scottsdale, AZ 18 88 213 251 59 -2
Hillsborough Hillsborough, NC 19 86 175 163 209 -7
discover_la Los Angeles, CA 20 86 149 160 242 -2
InsideSonoma Sonoma, CA 21 86 119 28 261 5
travelnevada Nevada 22 84 183 136 89 -9
VisitNH New Hampshire 23 84 137 80 81 -6
VisitVirginia Virginia 24 84 119 50 102 -4
VermontTourism Vermont 25 84 139 105 40 47
PensacolaCVB Pensacola, FL 26 82 99 86 82 -7
visitfingerlake Finger Lakes, NY 27 82 93 86 289  
VisitVF Valley Forge, PA 28 80 103 101 14 -7
visitflorida Florida 29 80 96 39 271 -5
VisitFlagstaff Flagstaff, AZ 30 80 85 41 62 2
BattleCreekCVB Battle Creek, MI 31 79 103 155 29 -8
VisitMissouri Missouri 32 79 88 46 31 -1
whatcomcounty Whatcom County, WA 33 79 92 114 100 2
ColumbiaMOCVB Columbia, MO 34 78 102 144 48 -5
VaBeachCVB Virginia Beach, VA 35 76 77 1 19 -10
AnnArborAreaCVB Ann Arbor, MI 36 76 79 83 115 -8
visitmilwaukee Milwaukee, WI 37 76 91 35 6 12
WilliamsportPA Williamsport, PA 38 76 119 334 4  
flee2thecleve Cleveland, OH 39 76 98 105 93  
WCVA Washington County, OR 40 75 77 32 52 -18
FortSmithCVB Forth Smith, TX 41 75 70 14 156 -14
Calistoga Calistoga, CA 42 75 57 20 178 -12
VisitFairfax Farifax, VA 43 74 88 117 53 31
ShastaCascade Shasta Cascada, CA 44 74 96 361 82  
visitkc Kansas City, KS 45 73 68 37 38 0
fargomoorhead Fargo, ND 46 71 61 71 27 -13
chattanoogafun Cattagooga, TN 47 70 56 5 14 -13
insidealaska Alaska 48 70 50 6 77 -11
VisitJacksonMI Jackson, MI 49 68 64 79 8 21
AlpharettaCVB Alpharette, GA 50 67 48 20 19 -14
LansingCVB Lansing, MI 51 65 44 8 5 -13
GrandRapidsCVB Grand Rapids, MI 52 65 47 29 21 -1
VisitDetroit Detroit, MI 53 64 39 29 9 -1
PadreDude South Padre Island, TX 54 62 45 53 35 -14
SantaRosaCVB Santa Rosa, CA 55 59 35 24 23 -9
TriValleyCVB Tri Valley, CA 56 59 34 44 31 -1
MendocinoCounty Mendocino County, CA 57 58 31 6 6 -10
BenzieCounty Benzie County, MI 58 56 26 14 6 -14
BayCityMichigan Bay City, MI 59 56 18 5 5 0
HarborCountry Harbor Country, MI 60 56 36 46 14 3
Clarksville_CVB Clarksville, TN 61 55 34 31 3 -19
ecacvb Elisabeth City, NC 62 55 28 8 9 -14
Stockton_CVB Stockton, VA 63 54 26 3 8 -20
ClareCountyCVB Clare County, MI 64 49 23 10 4 -14
Ypsilanti Ypsilanti, MI 65 46 19 8 13 -9
MyVancouver Vancouver, BC 66 45 18 3 4 -6
SouthHaven_CVB South Haven, MI 67 44 17 3 9 -14
HollandAreaCVB Holland, MI 68 42 16 4 3 -1
ButteCo Butte County, CA 69 41 17 9 3 -12
visitbigrapids Big Rapids, MI 70 41 16 6 4 -6
VisitGrayling Grayling, IL 71 41 18 15 10 -6
southernoregon Southern Oregon, OR 72 41 22 44 4  
AnaheimOC Anaheim, CA 73 36 12 1 1 -5
TravelPortland Portland, OR 74 34 18 0 0 -12
AshevilleCVB Asheville 75 32 17 0 0 -21
Lenawee_Fun Lenawee County, MI 76 29 14 0 7 -10
kingsportcvb Kingsport, TN 77 26 13 0 0 -19
Flagstaff_CVB Flagstaff, AZ 78 22 11 0 0 -17
MeetInSaltlake Salt Lake City, UT 79 13 3 3 5  
WarrenCountyOH Warren County, OH 80 8 3 7 1  
SaultCVB Sault, MI 81 6 0 0 0 -12
NorfolkCVB Norfolk, VA 82 0 0 0 0 -9
IowaTourism Iowa 83 0 0 0 0 -8
brandingmontana Montana 84 0 0 0 0 -8

Do you have a Twisitors Center?

Sunday, November 23rd, 2008

When we talk to tourism organizations about social media we point out the usual advantages social media provides. The key ones are obviously the opportunity to listen to, talk with and engage visitors – before, while and after they are in a city or region.

This sometimes creates an interesting reaction, usually from the convention side of the business. They phrase it nicer but it comes down to this: “We do not care that much about visitors once they have made the decision to come to our city”. Really? Did I just hear you say that?

Well, not so fast.

Have you had a more detailed look at your budget lately, Mr. VP of Convention Sales? Chances are a good chunk of money is spent on something called a “Visitors Center”. It is a place where visitors can go to get information during their trip – way after they have made their decision to come to your beautiful town.

Probably you will now say that that money is well spent. After all the visitors will have a much better time because they get guided to the right places. And then they can write in one of the books that are lying around at the visitors center and share with everybody how much fun they had. Everybody who reads the book that is.

You see, you do not need a “Visitors Center” – you need a “Twisitors Center”. A way for visitors to get the advice and recommendations they are looking for – no matter where they are. A place to share stories, photos and experiences with millions of people all over the world – before, during and after the trip. Tools like Twitter are cheap, offer great ways to measure success and are what more and more visitors are using to get – and share – their travel information.

So, what are you doing for your Twisitors?

Nice new destination blogs with social element

Thursday, November 20th, 2008

Two destination blogs (re)launched last week that both integrate social media elements in a very nice way:

Travel Oregon Blog

Travel Oregon (full disclosure: we work with them and provide content to them) relaunched their blog last week.

The blog was already considered by many one of the nicest and most successful destinations blog around before the redesign. The new blog is – in my opinion – even more interesting.

Travel Oregon now integrates not only videos (from YouTube, Vimeo etc.) but also Flickr photos into the blog. The “Oregon Snapshots” come from the Travel Oregon Flickr group. The blog footer invites readers to follow Travel Oregon on Twitter, the sidebar now includes a polling module. All great social elements for a blog and best of all – they do not cost a lot. 

If you want to see best practices in action do not miss the RSS feeds offered for the blog – not only are different feeds for the different categories available, the feed page also explains how feeds work and offers good resources. We need more examples like this to drive RSS adoption to where it should be!

 

 

Experience Columbus

Experience Columbus launched their blog last week and while they are a little bit later to the party they for sure come in a nice dress. The blog includes several interesting social media elements.

In the sidebar all staff members (18!) who are on Twitter are shown with their Twitter icons.

Also listed are links to the Experience Columbus Facebook page, myspace page and Flickr group. Unique is the integrated delicious feed for websites bookmarked by staff on the social bookmarking site. This can turn into an interesting resource e.g. for journalists who are looking for background info on the city. The only thing I would like to see improved is an easier navigation back to the main ExperienceColumbus page, maybe in the top level navigation. 

While playing around with the main Experience Columbus site I found some great elements other destinations should have a look at. 

The individual listings for hotels, attractions etc. include nicely integrated Google maps. But other destinations offer that as well. What I have not seen anywhere else are events listings that are tied to the individual member listing and therefore tied to the map location. So if I look at the Motorcycle Hall of Fame I can see all events taking place at the Hall of Fame in an extra tab. 

 

 

The infrastructure should allow Experience Columbus to very easily do even more as the events data is tied now to geo-data. Example: A Google map that shows all events taking place during a certain time within a certain radius around a specific place: “Let’s see what events are taking place within a mile radius from our hotel for the weekend we will be in Columbus”. Events are also available via a different RSS feeds.

Oh, the possibilities …